Return & Refund Policy – CurvyDresses.shop
We want you to love your purchase from CurvyDresses.shop absolutely. If for any reason you’re not satisfied, we’re here to help.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order.
Items must be:
- Unworn and unwashed
- In original packaging with tags attached
- Free from stains, perfume, or damage
⚠️ Non-returnable items: Intimate wear, clearance/sale items, and accessories (for hygiene reasons).
2. Return Process
- Contact us at support@curvydresses.shop with your order number and reason for return.
- We’ll guide you through the return steps.
- Once approved, ship the item back to our return address.
📌 Note: Return shipping costs are the customer’s responsibility (unless the product is defective/damaged on arrival).
3. Refunds
- After receiving and inspecting your return, we’ll notify you of the refund status.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable.
4. Exchanges
- You may request an exchange for a different size or color (if available).
- Exchange shipping costs may apply.
5. Damaged or Wrong Items
If you receive a defective or incorrect item, please email us within 48 hours of delivery with photos. We’ll replace it at no extra cost.
6. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- After 24 hours, cancellations may not be possible if the order has already been processed/shipped.
7. Contact Us
For any questions regarding returns or refunds, reach us at: 📧 Email: support@curvydresses.shop
